Customer Service gone screwy

What is it with the customer service in Australia. I thought we were up there in terms of quality. However I am proven wrong again.
We bought a heater, 4 weeks ago. Bearing in mind we should have had this heater within 10 days. Sounds wrong already, doesn't it. Well I had to phone this company 4 times to organise the heater and when and where it would be delivered. Excuse after excuse was thrown to me and by the end of the 4th conversation Brad decided enough was enough and we would ask for our deposit back. I asked for the managers number, where I was promptly told they were in Melbourne twice!! Yes, Melbourne is still in Australia. If I was dealing with Switzerland then maybe I would have a slight issue, I would prefer not to speak with someone at 3am my time. I also asked for the managers name, I received the first name but had to insist on the last name, which he didn't know. Scary, scary.
I spoke with her and she was all apologetic and promptly said I would receive my money back. In all seriousness I would have preferred the heater on day 10 but as it turns out I will end up having a beautiful feature in the fireplace instead of a fire.

The Kid before Kids

This is who I was talking about. The kid before kids. She is known by the names, Pepper, Pep, Peppina and Fluff. She was well and truly the baby of the family but as you can imagine, things took a turn for the worse for the furry, four legged babe. She was relegated to 2nd priority when Ewan arrived and then 3rd priority after Alicia. Out went the hour long brushings, the cuddles with mum on the lounge whilst watching tv and to a lesser extent the outings in the car.
She certainly wasn't used to all the fuss over someone else. I'm sorry to say but a few too many times, she was kicked whilst we walked. We simply couldn't see where she was when there was a bundle in your arms. Funnily enough that never happened when Alicia was a baby.
Why am I doing a posting on Pep..... I feel guilty and need to share my thoughts and for some reason Pepper isn't willing to listen.
I'm pleased to say that the brushings and the cuddles with mum are increasing, and she does appreciate them. She did teach me a few things before the human babies arrived and I'm glad that she ended up with a family that adores her. She is a beautiful dog and I feel sad for all those little kids that don't have pets. Hopefully my two will grow up with a love of dogs and a respect aswell.

Kids like the Simple Things

Why is it, that if you give a kid a choice between expensive bikes, slides, dolls etc or a piece of wood with a whole in it, they go for the wood everytime.

We have proven that today. Not with one, not with two but FOUR kids. Yes. Why do they do this you ask? I have absolutely no idea. I wish I knew because it would save a lot of money and decision making.

Look at them.....Another one of lifes mysteries

Mrs Helpful

Casey and her clan arrived last night for pizza. Little did she know that she would end up working. If you've noticed, we have added photos on the sidebar and the counter is actually working. I'm so excited to say the least. Its almost how I would like it, and then of course things will change. And yes, Casey has warned me already.
Thanks Case for your help.

Swimming is great.

Kids love swimming. Its been two months since we started swimming lessons and they are just loving it. I saw Ewan voluntarily jump in the pool and go under the water. I felt very very proud of him, especially since he's not really into getting his hair wet. And it used to distress him. BubAlicia is kicking and dipping her head, the only thing we need to work on is floating on our back. She is not fond of this at all. Another hurdle we shall eventually jump. At this stage they have come a long way and I will feel much more at ease with them in the pool. Yippee to Jo and Emma for their patience